Refund & Cancellation

Cancellation Policy

Cancellations: Allowed up to 2 hours before the scheduled collection slot.

To cancel your appointment, please contact us at +91-9496462567 or email us at info@chekai.in at least 2 hours before your scheduled collection time.

Refund Policy

Full refund if the lab fails to collect the sample; no refund once the sample has reached the processing stage.

Refund Scenarios:

• Full Refund: If the lab fails to collect the sample on the scheduled date and time, you will receive a full refund within 5-7 business days.
• No Refund: Once the sample has been collected and sent to the processing lab, no refund can be issued.
• Partial Refund: If you cancel within 2 hours of the collection time but before sample collection, a processing fee may apply.

Rescheduling

You can reschedule your appointment free of charge if you contact us at least 2 hours before the scheduled collection time. Rescheduling can be done by calling us or sending an email.

Turnaround Time (TAT)

Reports are usually delivered within 24-48 hours via email/WhatsApp

Please note that TAT may vary for specialized or advanced tests. You will be informed about the expected delivery time when you book such tests.

Report Delivery

Reports are delivered via:

• Email (to the email address provided during booking)
• WhatsApp (to the phone number provided during booking)
• Download link sent via SMS/Email

Contact for Refunds

For any refund requests or questions about our cancellation policy, please contact:

Email: info@chekai.in

Phone: +91-9496462567 | +91-9633696663

Service Hours: Mon-Fri (10 AM - 8 PM), Sat (10 AM - 4 PM)